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How 36kiss Handles Your Data

Live Roulette, Age of Gods and Football Studio sit inside an account flow where this Privacy Policy explains exactly what data we collect, why we use it and…

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36kiss How 36kiss Handles Your Data
CONTACT ROUTES

Three Contact Paths For Privacy

Privacy requests move faster when you send the right detail through the right contact path. Tell us the account email or phone number you used, the data request you want handled and a safe way to reply. We may ask for a verification step before changing, deleting or releasing account records, because privacy help should reach the account holder rather than another person.

Team online

Live chat privacy desk

Use live chat when you are signed in and need a quick privacy check, such as cookie settings or a recent login alert. Our team can confirm the next step without exposing private records in chat.

Email privacy mailbox

Send email when your request needs documents, longer wording or a record you can keep. Include your account email, the data you want checked and any payment reference tied to Touch 'n Go, GrabPay, Boost dan FPX.

Security verification

For access, correction or deletion requests, we may ask you to prove account control before we act. That check protects your wallet history, support logs and saved device data from being changed by another person.

DATA CARE

Six Ways We Protect Account Data

Our privacy work is tied to the way the account actually runs. Login checks, cookies, payment records and support messages all have a reason, and each reason is described so you can…

Data we need

We ask for account, contact and verification details that let us open your wallet, secure your login and answer privacy requests. We do not ask for extra personal files unless a specific check requires them.

Cookie controls

Cookies keep your session active, remember display choices and help us spot unusual access patterns. You can clear them in your browser, though some account features may ask you to sign in again afterward.

Payment records

Payment records for Touch 'n Go, GrabPay, Boost dan FPX are kept with account references, time stamps and status markers. We use them to trace payment questions, reconcile wallet entries and meet legal record duties.

Device and login checks

We record device type, IP signals and login time so we can notice unusual account access. These signals help us respond to security questions and may be retained with incident records when needed.

Retention and removal

Retention periods depend on the record type. Support chats may be shorter, while payment and identity checks can be kept longer for legal or dispute reasons before deletion, anonymising or restricted storage.

Your update route

You can ask us to correct outdated contact details, explain a record or remove data that no longer has a valid reason. We verify control first, then confirm the action or explain any legal reason for keeping it.

Privacy Questions Before You Join

Before you open an account, you should know how privacy choices work in practical terms. The answers below focus on data collection, cookies, payment records, access rights and contact routes for Malaysia account use. If your question involves eligibility, local law comes first, and access is available where local law permits. We wrote them in plain language so you can compare the policy with your own comfort level before sending any personal data.

We collect the details needed to create and protect your account, such as contact data, login credentials, device signals and verification records. If you use a payment route, related transaction references are linked to your wallet history.

Cookies keep you signed in, remember basic display settings and help us detect unusual account access. You can remove cookies through your browser, but you may need to sign in again for protected account areas.

When you choose Touch 'n Go, GrabPay, Boost dan FPX, we store transaction references, status updates and timing records connected to your account. The payment provider may also handle your data under its own privacy terms.

Yes. You can ask us to correct, update or delete data that no longer has a valid reason to stay on file. We verify account control first and explain if a legal duty requires retention.

Access is limited to staff roles that need the record, such as support, payment operations or security handling. We use permission controls so casual browsing of personal records is not part of normal work.

Retention depends on the record. Login and cookie data may be kept for shorter security periods, while payment, verification and dispute records may stay longer when law, accounting or account safety requires it.

Use live chat after signing in for quick privacy questions, or email us when you need a written trail. Include your account contact detail and the specific data request so we can verify and respond.

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